Apps make the world go round. We rely on them for virtually everything that is daily: banking, ride sharing, appointments in health care plans, working remotely, service delivery and more. And yet most companies have, for some reason, still not really used their communication possibilities.
The ability to send a message, start a voice call, or retrieve a video chat within an application is crucial. And that has to be integrated with push notifications – that's what keeps the modern user going. The answer is to build communication functionality directly in your apps. That is where the BlackBerry CPaaS (communication platform as a service) solution, BBM Enterprise SDK, comes in.
Built on the strong history of BlackBerry in secure mobile messaging, this enables developers to quickly integrate secure voice, video and messages into their applications. More importantly, by tapping into our global communications infrastructure, this allows them to do so without having to spend resources building chat functions or maintaining a back end for communication.
No matter how formidable the SDK is, we know that this can be improved. That is why we are always looking for ways to improve this. To this end, our newest release contains some great new possibilities.
Multiple Presence Points
Apps created with the BBM Enterprise SDK now support multiple presence points, allowing improved accessibility on all devices for more effective workflows. This also ensures that customers and employees can give and receive services and notifications wherever they are.
Imagine for example that a large electronics store makes a call center app for technical support and warranty. By using the BBM Enterprise SDK to build its chat functionality, agents can easily contact each other for help on a secondary device while talking to customers. In the meantime, customers can get the same support, regardless of whether they are on desktop or mobile.
Web App Support
Suggest a bank rebuilding its web portal to enable a better, more seamless customer experience. Through the BBM Enterprise SDK, bank agents can securely chat with customers while they browse, and securely exchange information via PDFs. The bank can also send secure notifications about the account status or support tickets for its customers, both on the internet and on the mobile.
With unmatched security and privacy, superior reliability and comprehensive chat features, the BBM Enterprise SDK provides everything a business needs to connect employees and customers. Whether you are a hospital that wants to improve its patient intake process, a talent agency that wants its agents to be better connected, or something in between, you can use it to reach your full communication possibilities. And you can do this while you keep every message, call and video chat BlackBerry Secure.
Click here for more information about the BBM Enterprise SDK, .
Try it for free! Download the free SDK to directly build apps.